Shipping Policy

Shipping & Delivery Policy

At NeuroVibe™, we are committed to delivering your order as quickly and safely as possible. Below you will find all the details regarding our shipping process, delivery times, and order tracking.

1. Order Processing Time

All orders are processed and prepared for dispatch within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with your tracking number.

2. Shipping Rates & Estimated Delivery Times

We offer reliable worldwide shipping with end-to-end tracking.

  • United States (Standard Shipping): 5 – 10 business days (Free on all orders / or Free over $50)
  • Canada, UK & Australia: 7 – 12 business days
  • Rest of the World: 8 – 15 business days

*Please note: Estimated delivery times are based on carrier estimates and may occasionally experience slight delays due to weather, customs clearance, or peak holiday seasons.

3. Order Tracking

Once your order has shipped, you will receive an automated email containing your unique Tracking Number and a direct link to track your package in real-time. Please allow 24–48 hours for the tracking information to update in the carrier system.

4. Customs, Duties & Taxes (International Orders)

For customers outside the United States, please note that NeuroVibe™ is not responsible for any customs duties, import taxes, or local clearance fees that may be applied by your country's government. All fees imposed during or after shipping are the responsibility of the customer.

5. Incorrect Shipping Address

Please double-check your shipping address during checkout! If you notice an error in your address, please contact our support team immediately at support@neurovibe.store with your order number. Once an order has been processed or shipped, we are unfortunately unable to change the delivery address.

6. Lost or Stolen Packages

If your tracking information states that your package was delivered to your address, but you have not received it, please check with household members or neighbors first. If it is still missing, please contact the local courier or reach out to us at support@neurovibe.store, and we will assist you in opening an investigation.

Questions about your delivery?
Contact our Customer Support Team at neurovibe.support@gmail.com — we are always here to help!